FAQS, Answered

At Cheyenne International, we know curiosity comes with the territory. Whether it’s about where our tobacco comes from, how we do business, or what makes us different, people have questions – and we’re glad they ask! To make things easy, we’ve rounded up some of the most common questions we hear and answered them all in one place.

1. Is your tobacco grown in the U.S.?

Some of it, yes. Our tobacco is sourced from around the world by our master blenders who carefully select each variety to ensure quality, consistency, and the best possible flavor experience. The goal is always the same – finding the right leaf to create the best possible product.

2. What is your return policy?

We stand behind the quality of our products. That’s why we guarantee them – meaning you’ll get your money back, not just a credit, if something doesn’t meet expectations.

3. Do you sell your products everywhere?

You can find Cheyenne International products throughout the United States and in several other countries. We’re always excited to bring our brands to new places.

4. Do you do private label projects?

Yes, we do! For the right partners, we have the full capability to develop and produce private-label products from start to finish.

5. How can I become a Cheyenne distributor?

If you’re interested in carrying our products, we’d be delighted to discuss further. Reach out through our Contact Us page, and our sales team will connect with you directly.

6. Do you offer support for retailers?

Of course. We provide resources, including product education, point-of-sale materials, and exclusive market insights, to help retailers succeed with our brands.

7. Do you work with convenience stores and small retailers, or just large chains?

Both! We partner with national chains, regional distributors, and independent retailers. No matter your size, we believe every partner deserves our undivided support.

8. Where are you located?

Our headquarters are in Grover, North Carolina – nestled in the foothills with a history as rich as our tobacco blends. It’s where our team comes together to make everything happen.

9. Who makes up the Cheyenne team?

We’re a mix of hardworking folks. Our team consists of blenders, makers, innovators, and problem-solvers who share a passion for doing things the right way. Many of us have been here for years, and we’re proud of the culture we’ve built together.

10. Can I tour your facility?

While we don’t offer public tours, we love giving people a behind-the-scenes look whenever possible through stories, photos, and videos we share. Be sure to follow the Cheyenne International LinkedIn Page to stay in the loop!

Got a question we didn’t cover here?

Let us know – we may add it to our next round of FAQs!